Independent Vehicle Report

For Consumers

If you've got a dispute with a dealership or manufacturer about a recently-purchased vehicle or any repair works you've undertaken, you might want to consider an Independent Vehicle Report to support your claim.

Adjudicators like the Motor Ombudsman require such a report in order to reach a verdict.

Our experienced technicians are able to provide impartial and confidential reports in a number of circumstances:

• Service and repair disputes. If you believe the repair work carried out has not fixed the issue or made it worse but the business disagrees, an Independent Vehicle Report can establish whether the repair work was inadequate.
• Vehicle sales disputes. If you've been sold a car with a fault that wasn't disclosed during the sales process, an Independent Vehicle Report can prove that the fault was present before it was sold to you.
• Extended warranty disputes. If you believe an issue should be covered by the terms of the warranty but the other business disagrees; they might try to put it down to wear and tear, for example. Here an Independent Vehicle Report can assess whether the fault is a manufacturer defect and decide whether it should be covered under the terms of the warranty.

For dealerships

Fraudulent claims cost the automotive industry millions of pounds each year. If you are a dealership, garage or workshop and believe a complaint has been submitted with malicious intent, an Independent Vehicle Report can prove that you are not at fault.

Independent Vehicle Report with Acume

In the case of a dispute between customer and dealership/manufacturer, Acume is able to provide a detailed inspection of the vehicle, focusing on the areas of concern to provide an unbiased report on the findings.

We report on the overall condition of the vehicle and offer advice on any required remedial work.

 

Why Acume?

• Unbiased and impartial. Any report used in a dispute needs to be carried out by a party which is independent from the claim.
• Qualified and accredited. Our vehicle engineers are experienced and fully qualified to make professional assessments on the condition of the vehicle.
• Written reports. Evidence used in dispute claims will only be considered if it is properly documented. We provide you with an extensive written report detailing all of our findings.

See how we helped Guy Salmon Landrover here